Last Updated: July 26, 2026
At Aura Designer Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return or exchange.
To qualify for a return, the product must:
Returns requested after 3 days of delivery may not be accepted.
To request a return or exchange, please contact our customer support before sending the item back.
Email: auraash.co@gmail.com
Please include:
Our team will review your request and provide further instructions.
Please inspect your order immediately after receiving it.
If your order is:
Contact us within 24 hours of receiving your parcel with clear photos so we can investigate and resolve the issue as quickly as possible.
For hygiene and quality reasons, we cannot accept returns for:
If you need a different size or received the wrong item, you may request an exchange within the eligible return period.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative product or another suitable solution.
Since Aura Designer Wear currently accepts Cash on Delivery (COD) only, refunds are processed after the returned item has been received and inspected by our team.
If your refund request is approved, the refund will be issued through a mutually agreed payment method or bank transfer within 7–10 business days.
Shipping charges, if applicable, are generally non-refundable unless the return is due to our mistake, such as sending the wrong or damaged product.
Customers are responsible for return shipping costs unless the return is due to:
We recommend using a trackable courier service when returning products, as we cannot be responsible for items lost during return transit.
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests may not be accepted.
Aura Designer Wear reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be published on this page with the updated revision date.
If you have any questions regarding our Refund & Return Policy, please contact us.
Aura Designer Wear
Website: https://auradesignerwear.com/
Email: auraash.co@gmail.com
Phone: +92 3221813731
Address: Lahore, Pakistan
